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Conflict Mediation
Course content:
What is mediation and conflict resolution?
How does mediation work?
Basic requirements for mediation and fundamental values ??
Basic skills
Preparation of the mediation process
Start of the mediation process
Negotiation
Conversation techniques
The agreement
Start as independent mediator
Skills:
Understand mediation in conflicts
Have mastered various conversation techniques
Working towards achieving a satisfactory agreement
You know how to get started as a self-employed person in this sector
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